faq
General Services
At Royal Automotive we service a wide range of vehicles including Japanese, European and Australian makes. This includes brands such as Toyota, Honda, Hyundai, Subaru, Nissan, BMW, Mercedes-Benz, Audi, Volkswagen and Ford. Whether you drive a daily commuter, family SUV or performance vehicle, our technicians can help keep it running reliably.
Yes. We provide professional logbook servicing that follows manufacturer specifications and service schedules. This helps maintain your vehicle’s performance, reliability and warranty requirements while often costing less than dealership servicing.
No. Under Australian Consumer Law, licensed independent workshops can legally perform logbook servicing without voiding your manufacturer warranty, provided approved procedures and suitable parts are used.
Most vehicles should be serviced every 10,000 km or every 6 to 12 months, whichever comes first. However, this depends on your vehicle type, driving habits and manufacturer recommendations. Vehicles driven in stop start traffic or harsh conditions may require more frequent servicing.
A standard service typically includes engine oil and oil filter replacement, fluid top ups, brake inspection, tyre pressure check, battery testing, suspension inspection and a general safety check. We also inspect for leaks, worn components and potential issues before they become expensive repairs.
We use high quality OEM or genuine parts depending on your vehicle requirements and budget. Our focus is always on reliability, safety and long term performance rather than cheap low quality components.
Yes. We use professional diagnostic scan tools to identify fault codes and electrical or mechanical issues. Engine warning lights can relate to sensors, ignition systems, emissions, fuel delivery or more serious internal problems, so early diagnosis is important.
A check engine light can be triggered by many issues ranging from a loose fuel cap to ignition faults, oxygen sensor problems or engine misfires. Proper diagnostic testing is required to accurately identify the cause instead of guessing and replacing unnecessary parts.
Yes. We work on European vehicles including BMW, Audi, Mercedes-Benz and Volkswagen. European cars often require specialised diagnostics and servicing procedures, which our workshop is equipped to handle.
Yes. We diagnose and repair both automatic and manual transmission issues including slipping gears, delayed shifting, harsh gear changes, leaks and transmission warning lights.
Common signs include squealing noises, grinding sounds, vibration while braking, reduced stopping power or a soft brake pedal. Ignoring brake issues can damage rotors and reduce vehicle safety.
Yes. We inspect and replace brake pads, brake rotors and brake fluid where required. Maintaining your braking system is critical for safe driving and vehicle control.
Steering wheel vibration may be caused by wheel imbalance, worn suspension components, tyre issues or brake rotor problems. A proper inspection is needed to identify the exact cause.
Yes. We repair suspension and steering systems including shocks, struts, bushes, ball joints, control arms and steering components to improve ride comfort, handling and safety.
Yes. Correct wheel alignment helps improve tyre life, steering response and fuel efficiency while reducing uneven tyre wear.
Yes. We supply and fit tyres for most passenger vehicles, SUVs and performance cars. We can also help recommend suitable tyre options based on your driving style and budget.
Signs of a failing battery include slow engine cranking, dim headlights, electrical issues or difficulty starting the vehicle. Batteries can weaken over time, especially during extreme weather conditions.
Yes. We test battery health and charging systems before replacing batteries to ensure the problem is correctly diagnosed.
This may be caused by low refrigerant gas, leaks, compressor faults or electrical problems. An AC inspection can identify the issue and restore cooling performance.
Yes. We provide air conditioning servicing including regassing, leak detection and component inspections to keep your AC system operating efficiently.
Overheating can be caused by coolant leaks, radiator issues, thermostat failure, water pump faults or cooling fan problems. Continuing to drive an overheating vehicle can seriously damage the engine.
Yes. Coolant flushes help remove contamination, prevent corrosion and maintain proper engine cooling performance.
Yes. Our pre purchase inspections help identify hidden mechanical, structural or safety issues before you buy a used vehicle. This can potentially save thousands in unexpected repairs.
We inspect the engine, transmission, suspension, brakes, tyres, battery, fluid condition, cooling system, leaks, warning lights and overall vehicle condition. We also identify signs of accident damage or poor repairs where visible.
Yes. We can inspect your vehicle and repair any issues that may cause a roadworthy failure before the official inspection process.
Most standard services take between 1 to 3 hours depending on the vehicle type and any additional repairs required. Larger repairs or diagnostic work may require more time.
We strongly recommend booking in advance to ensure faster turnaround times and workshop availability, especially during busy periods.
Yes. We believe in transparent communication and always seek customer approval before carrying out additional work outside the original quote.
Royal Automotive focuses on honest advice, transparent pricing, quality workmanship and reliable customer service. We aim to build long term trust with customers rather than pushing unnecessary repairs.
We proudly service customers across Melbourne and surrounding suburbs including Epping and nearby areas.
